MORE ABOUT OUR SYSTEMS
CUSTOMER EXPERIENCE
Management and Compliance Solutions is a Company that is absolutely committed to:
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delivering what we say we will;
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delivering on time;
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providing exceptional customer service;
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providing value for money;
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working with you, not against you;
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answering your calls or getting back to you within a timely manner;
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replying to emails in a timely manner;
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ensuring you are 100% happy with our products and services;
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conducting business in an open, honest and professional manner.
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"The goal of a Company is to have customer service that is not just the best, but legendary" - Sam Walton, founder Wal-Mart,Time's list of 100 most influential people of the 20th Century.
PROCESS
An overview of the general process we follow when developing a System for certifcation is attached here. Please note, this is a guide only, the process for each System is discussed and agreed to at the first visit. Also, hold point identified are to ensure that you and your organisation are happy with what is being develoiped, to ensure we are not progressing with the System without your approval and satisfaction.
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To see the general process we follow, click here
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WHAT WE WILL DO
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We gather information on how your organisation works, to develop the system to only what you need;
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Ensure complete confidentiality
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Deliver a SIMPLE, LEAN and EFFECTIVE system that meets the requirements of the Standards;
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Ensure your key personnel understand the requirements of the system;
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Ensure the requirements of the system is understood prior to finalising the system, so it can be effective once we have finished; and
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Conduct the internal audit and management review, so the system is ready for certification by others
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Communicate at all times and seek your approval at hold points
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Tailor the implementation requirements to meet your needs
WHAT DO WE NOT DO
(unless asked...)
Management and Compliance Solutions does not do any off the following (unless requested to do so....):
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Tell you how to run your business!
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Gather unnecessary information on the business that is not pertinent to the development of your system;
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Create unnecessary documents;
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Develop detailed/low level procedures;
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Modify your existing documents and forms, however, we will if they are to be used as part of the core system
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Identify your industry specific legislative requirements, however we can help with this if required;
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Create project management plans, however we do cumminicate and discuss delivery time frames;
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Leave you with a system you don’t understand - whilst a full working understanding of the System and the Standards takes time, we will ensure you understand the System for it to operate and add value to your business.
WANT TO KNOW MORE?
Mooloolaba
Inquiries
For any inquiries, questions or comments, please call: 1800 910 227 or fill out the following form